Web3 Solutions

As luxury fashion industry evolves, Maison Margiela is at the forefront of digital innovation, integrating Web3 technology to elevate customer interaction and digital services. By harnessing decentralized solutions, the brand is reshaping the online shopping experience for a new generation of tech-savvy clients.

• How and where can I connect the wallet?

  Wallet connection is available from browsers with wallet extension installed. You will only be able to connect your wallet after accepting all cookies. Refresh the page, accept cookies, a pop up window will appear and you will find the button to connect your wallet. The pop up window will only appear to users browsing from US and Japanese IPs.

• What types of wallets are supported for connection?

  We support all Ethereum-compatible wallets, including MetaMask, Coinbase Wallet, and others. More may be added in the future.

• Can I still shop on the website without connecting a wallet?

  Yes, connecting a wallet is optional and not required for shopping.

• I can get support and more information by contacting you on Discord.

  Please contact our Discord team for assistance clicking here: https://discord.com/invite/BVX
• Why should I sign in/connect my wallet?

  Connecting your wallet will grant you access to the next Maison Margiela private sale. In the future, there may be additional benefits for those who have connected their wallet. Wallet connection will be helpful to carry out market analysis in relation to possible future Web3 activations and digital services that might be of interest to you as a tech-savvy user.

• Is my wallet being charged for connecting?

  No, connecting your wallet is completely free. There are no charges associated with this process.

• Is this a KYC process?

  No, this is not a KYC (Know Your Customer) process.

• Will I need to sign a transaction if I connect my wallet?

  No, you won't need to sign any transactions. Connecting your wallet is a read-only process.

• Are there any risks associated with connecting my wallet?

  Connecting your wallet is a secure read-only process. Maison Margiela never requests or has access to your private keys or funds. Wallet public address and the data from activities and information are publicly visible and/or accessible on blockchains or other public sources, but Maison Margiela cannot associate it with its owner unless the owner himself provides his name or other information useful for identification. Maison Margiela will protect your data with the most appropriate security measures. Maison Margiela therefore suggests paying attention to whom you provide your personal data.

• How does the brand ensure the security of my connected wallet?

  Maison Margiela strictly ensures that a customer's connected wallet is secure and that appropriate security measures to protect the information are adopted. In any case Maison Margiela does not and cannot have any access to your private keys.

• Can I participate even if I don't want to "doxxed" myself ?

  We respect your privacy. You can participate without revealing personal information beyond your public wallet address and your e-mail address. We only collect data you intentionally share with us.

• What happens if after connecting my wallet and filling the form I don't want to be part of it?

  You can request for your information to be deleted at any time by contacting the email address: privacy@maisonmargiela.com, in compliance with applicable data protection laws.

• Can I ask for my information to be deleted at any point?

  Yes, you can request for your information to be deleted at any time by contacting the email address: privacy@maisonmargiela.com, in compliance with applicable data protection laws.

• What does it mean Private Sale?

  Private sales are exclusive events for a selected group of customers, offering early access to a selection of products from the current collection at a special price.

• When will Private Sale start and end?

  The next private sale will take place between May and June and will last for two weeks. The exact date and details on how to access it will be provided via e-mail close to the start date.

• How long does this activation last?

  The duration of private sales is generally two weeks, though it varies by country.

• When will I receive the invitation email?

  You will receive an e-mail with all the details to access the private sale close to the start date. The next private sale will start approximately between May and June.

• How do I know if I'm elegible for the Private Sale of the brand?

  Connecting your wallet and completing the email form you will secure a spot for the allowlist. Invitation with all info will be communicated via email directly to the wallet holders.

• Are there any geographical restrictions for wallet connections?

  This activation is only valid in the United States and Japan. Products purchased cannot be shipped outside the United States and Japan.

• Do I get any extra benefits for connecting my wallet if I am holding a Maison Margiela NFT?

  Yes, Maison Margiela NFT Holders of the Numbers collection and MetaTABI Collection will have the pre-access to Private Sales.

• Does connecting my wallet give me access to a limited edition item?

  No at this phase. This depends on the specific future promotions. In case you will be informed via email.

• Can I participate in future NFT drops by connecting my wallet now?

  Connecting your wallet now may give you priority access to future NFT drops, but specific terms will be announced for each drop.