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FAQs Shipping & Pick Up Services

Express Shipping HK$ 108
Delivery in 2-3 working days from the shipping date

Delivery costs include any applicable taxes and fees.
You will receive an email containing your Tracking Number once your package has been shipped from our warehouse.

Our courier delivers from Monday to Friday during business hours and will make one delivery attempt to the shipping address indicated while placing the order.

  • If you chose Home Delivery, the order will be delivered by courier during working hours. We remind you that someone needs to be present at delivery to sign for the package.
    After the a failed delivery attempt, the courier will leave a note with instructions on further delivery attempts, or take your package to the nearest Access Point, if there is one in your area.

    If you need additional information, contact our Client Care.

  • If your order has not been delivered within the estimated period, we invite you to:

    1. Check the order status in the Orders section of your account, or by entering the Order Number from the confirmation email in the Follow your Order page
    2. Check that the address indicated for the delivery is correct
    3. In the case of a missed delivery, please contact the courier

    For further assistance, don’t hesitate to contact our Client Care.

  • It is not currently possible to choose a specific date and time for delivery. You can try to contact the courier directly to organize the delivery.

  • At this time we are unable to ship orders to General Delivery, P.O. Boxes, and remote locations specified at checkout.
    Orders made to any of these addresses will be canceled.
    The delivery address of your order must match the Country/region site in which you place your order. Orders made from a different site will be automatically canceled. You can check the Country/region site you are in from the bottom right corner of every page of the website.

  • Express delivery is free of charge for all orders above HK$ 4,050.

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